VERTIV Power Assurance Package - 5 Year - Service
Most items purchased at ageew.com may be returned by mail, unless stated otherwise in the list of exceptions below by department. Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 90 days after purchase.
In some cases, you may be offered an "Instant refund" option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card.Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You'll still need to return your items within 15 days.
Ageew.com may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified in the Online Returns Center
Unfortunately, some of the items such as higher price-point electronics, appliances, heavy-weight items, etc. - may not be returned - since in some cases the manufacturer is unable to accept these products as returns.
Returns must be requested within 90 days of purchase, have all original packaging and parts. Claims of defective or - not as described - must be submitted within 75 days after the delivery date and as part of the original return request. Claims of damaged must be requested within 24 hours of delivery.
The customer must return the item that was authorized and originally purchased from us. Unauthorized returns will be considered abandoned and will not be refunded.
Some select items that have become damaged through use or misuse, are now missing parts, not in the original condition, or have obvious signs of use, a Restocking Fee from 50% - 80% of the purchase price. This includes motherboards and computer components that have had bent or damaged pins/contacts. The manufacturers of these items assure they are properly aligned prior to packaging the items. Rebated items cannot have been submitted for rebates - all forms and Proof of Purchase materials must be returned. The UPC bar code and/or rebate sticker must be intact on the box.
Some items are not returnable to us. Items with manufacturer warranties, software that has been opened or activated, items in which opening the package results in damage to security seals or the packaging itself, and electronic devices of any kind including, but not limited to Computers, laptops, tablets, printers, phones and related equipment, monitors, projectors, screens, display devices, televisions, video players, memory, storage devices, music players, cameras, copy machines, laminators, calculators, scanners, GPS units, bags, skins, cables, and any kind of POS Equipment (scanners, card readers, cash registers, register displays, and cash drawers, etc).
In the case of these and other items, the manufacturer's warranty will have to be used to resolve any issues. Many items, if opened, are not returnable. These items may include electronics, appliances, software, consumables such as ink, paper, films, tape, batteries, labels, blank media, bulbs and similar items. All prices and product availability are subject to change without notice